Privacy Policy

ChatterFox ("we", "our", or "us") provides a WhatsApp automation platform that helps businesses send messages, manage campaigns, collaborate with team members, and integrate with third-party services such as Shopify.

We are committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the ChatterFox platform, website, and related services.

Information We Collect

Account Information

When you register for or use ChatterFox, we may collect information such as:

• Name and business name
• Email address
• Phone number
• Account credentials and profile settings
• Billing and subscription details

Usage and Technical Information

We may automatically collect information about how you use the platform, including:

• Log data such as IP address, browser type, and device information
• Activity within the dashboard, API usage, and feature interactions
• Message delivery metadata and campaign performance data

Customer and Integration Data

To provide messaging and automation services, we may process limited customer or integration-related data provided by you or connected platforms, such as:

• Customer names, phone numbers, and email addresses
• Order details, delivery status, and transactional event data
• Store configuration and app settings from connected integrations

We do not collect payment card details or other sensitive financial information beyond what is necessary for billing through our payment providers.

How We Use the Information

We use collected information to:

• Provide, operate, and maintain the ChatterFox platform
• Send transactional and campaign messages on your behalf
• Enable integrations with third-party services such as Shopify
• Improve product performance, security, and user experience
• Provide customer support and respond to inquiries
• Process subscriptions, invoices, and account management
• Comply with legal obligations and enforce our terms

We do not sell personal data or use customer data for unrelated advertising purposes.

Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share data only when necessary to:

• Deliver messaging, hosting, analytics, or payment services through trusted providers
• Respond to lawful requests, court orders, or regulatory requirements
• Protect the rights, safety, and security of ChatterFox, our users, and the public
• Complete a business transaction such as a merger or acquisition, with appropriate safeguards

All third-party service providers used by ChatterFox are expected to follow appropriate data protection and security standards.

Data Storage and Security

• Data is stored using industry-standard security measures
• Access to data is restricted to authorized personnel and systems
• We take reasonable steps to prevent unauthorized access, loss, or misuse of data
• Data is retained only as long as necessary to provide the service or meet legal requirements

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, analyze usage, and improve platform performance. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also request account deletion or data export by contacting us using the details below.

If you use ChatterFox to message your customers, you are responsible for obtaining any required consent and complying with applicable communication and data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact us at:

ChatterFox

Email: [email protected]